FAQ

Call us to set up an appointment for a comprehensive two-hour initial examination with Dr. Kelly.

We handle all motor vehicle collision injuries—no case is too small or too big. We regularly manage complex cases involving multiple injuries, ensuring each patient receives the most appropriate care.

Our standard course includes a thorough intake exam; we issue ice packs and appropriate durable medical equipment (such as cervical pillows or lumbar support cushions) to help you heal. Treatment typically involves a series of chiropractic visits and progressive deep-tissue massage therapy with cryotherapy. Dr. Kelly monitors your recovery closely, making adjustments to your care plan as needed.

Please bring photo ID, your PIP claim number & insurance adjuster contact information, and your attorney's contact information.

We collaborate with reputable local attorneys and can refer you to the best legal counsel in the area. If you’re unsure about who to contact, let us know, and we’ll help connect you with reliable, experienced representation.

In Washington State, insurers must offer Personal Injury Protection (PIP) coverage with a minimum of $10,000, which can go toward your treatment. Our clinic will help you open a PIP claim if you haven't already. In Oregon, PIP insurance is a mandatory coverage, and insurers must provide at least $15,000 in coverage per person. If you waived or exhausted PIP coverage, we can still provide the care you need on credit under a letter of protection with your attorney. Your attorney will pay for your treatment from your settlement or jury verdict, and we handle all the billing details.

Yes, we take care of billing the PIP (Personal Injury Protection) carrier for you. Once you provide your claim number to us, there is nothing more you need to do—we'll handle the billing process, and (if necessary) the appeals process. If you need assistance opening your claim, we're happy to help guide you through that process. We routinely appeal when insurers deny valid claims, and ensure that your medical needs are addressed without any unnecessary hassle.

We are highly specialized in collision injury care and have treated thousands of patients and performed tens of thousands of examinations over the course of Dr. Kelly’s decades-long career in chiropractic neurology.

Yes, Dr. Kelly is ready, willing, and able to provide testimony on your behalf if a fair settlement cannot be reached. With extensive experience testifying in legal proceedings, Dr. Kelly is well-versed in explaining medical findings clearly and effectively to help support your case. Dr. Kelly's goal is to ensure that your medical perspective is fully understood and fairly represented.

Dr. Kelly speaks some Russian and Spanish, specifically for medical purposes. While not fluent, Dr. Kelly can communicate enough to help patients feel comfortable and complete a physical examination without needing to take a detailed history. Please note that the office staff does not speak other languages, so if detailed interpretation is needed, we recommend bringing a family member to interpret at the initial examination.

Absolutely. We have specialized massage positioning supports designed to allow pregnant patients to receive massage therapy comfortably while lying face-down. Both chiropractic care and massage therapy are excellent options for pregnant patients, especially since many medications may not be safe during pregnancy. Dr. Kelly and the team are experienced in providing safe and effective care tailored to the needs of expecting mothers.

Yes, Dr. Kelly provides care for patients of all ages, including children. We understand the unique needs of younger patients and ensure that treatments are gentle, effective, and age-appropriate to help your whole family recover.

Yes, Dr. Kelly can assess and clarify the extent to which your injuries are related to the accident versus pre-existing conditions. This process of apportioning injuries helps provide a clear understanding for all parties involved.

Yes, Dr. Kelly has an extensive network of trusted specialists for both musculoskeletal and neurological injuries. If your treatment requires specialized care or surgery, we can provide referrals to ensure you receive the best possible support for your recovery.

Yes, Dr. Kelly can assess and apportion the injuries to determine which are related to each accident. This process helps provide clarity for all parties involved.

We’re conveniently located in Northeast Vancouver. You can find our address on the Contact page, along with a map and directions.

Don’t hesitate to reach out to us if you have additional concerns. Our friendly staff is here to help guide you through every step of your recovery. From billing questions to scheduling follow-up exams, we’re committed to making your experience as smooth as possible.